Extensive roadworks in Franschhoek, Drakenstein, Simondium, and Klapmuts may cause delays. Please factor this into your travel plans to the Franschhoek Wine Tram. Service may be affected on your booking day.
A GIFT VOUCHER IS NOT A CONFIRMED BOOKING
The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
GIFT VOUCHER ARE TO BE REDEEMED 5 DAYS PRIOR TO ACTIVITY DATE, as the seats are subject to availability. On-the-day bookings cannot be accommodated.
HOW TO REDEEM YOUR VOUCHER
Please visit our website www.winetram.co.za.
Click on the BOOK NOW button.
Select the Colour Line and click Book Now.
Add the number of Adult & Child tickets required, and select a tour date.
Then select an available timeslot.
Read through all the information and move forward with your booking.
Click on the Book Now button. This will redirect you to the checkout page.
Check that you agree with the information provided and enter your details.
Below the ‘Enter your details’ section you will notice the following:
“If you have a voucher, enter the code below.”
Enter the booking/voucher ID that was provided to you.
This number should have the following format:
Consisting of numbers and letters: xxxx-xxxx . Click submit code.
If the voucher code is valid the value of the voucher will be deducted from
your total in terms of payment. Click to agree to the Terms & Conditions.
Should your total exceed the vouchers’ value the system will require
additional payment to be made via credit/debit card before making the booking.
If further payment is required add your card details and press Book and Pay.
The system will now send you your booking confirmation.
Please take note that the voucher is only valid for the colour line it is booked as.
Should you wish to book on an alternative line, please contact our offices to
make the booking for you.
Remember to attach your voucher or voucher ID to this request.
ADMIN OFFICE 021 300 0338 | info@winetram.co.za
Vouchers are to be redeemed at the value of their original purchase. Should any price increases occur, the user would be liable for the additional costs incurred.
Gift voucher to be used for the Hop-on Hop-off Experience.
Pre-bookings are required as space is subject to availability.
On-the-day bookings cannot be accommodated.
Hop-on Hop-off Booking, the voucher needs to be redeemed against a booking.
Thus the receiver is still required to make a booking upon receiving the voucher.
All wine tasting, lunch, and other activities at each stop.
Chauffer/Transfer – Note transfers are added at an additional cost to your booking.
Please take note that this is a booking for a gift voucher, this does not confirm a booking. The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
Please note all our tours are not wheelchair friendly as the vehicles are all safari-type vehicles. All clients travelling with us need to be mobile due to stairs in all vehicles as well as accessibility at the wine estates. Please contact our offices (info@winetram.co.za or 021 300 0338) for personalised options.
CANCELLATION POLICY :
GIFT VOUCHERS ARE NOT REFUNDABLE
VALIDITY POLICY:
Vouchers are valid for a period of 3 years from purchase. Take note that the voucher will only be valued at the purchase price.
If booking after any price increases have taken place, the difference would need to be settled upon booking.
We had our first experience with SA, just for a few days to get the taste of it. We were overwhelmed by the friendliness and kindness of all people we met in this beautiful and mesmerising country. All in all we could not have a better first impression and for sure will be back soon. And also with Franschhoek Wine Tram. Very well organised, friendly customer support and guidance. We loved hopping on and of and spend more time at some estates than the one hour stop over schedule. Cause the wine and food dictated us to enjoy them to the fullest, which in one hour you cannot. So the Wine Tram is highly recommended by us. We will take more lines next time. Just step aboard and enjoy the ride! - Fumbler
Hi, As a travel agent myself I will def. Recommend you. It was a wonderful experience. The tour guide had lots of knowledge and was very informative,friendly and easy to chat with. Even the bus driver was very friendly and know what he is doing. Thr tram staff aswell very competant and friendly. We made new friends. Thank you ! - Michelle
Fabulous day! Thorough recommend as the best way to visit the wine farms of Fransschoek. - Chloe
We went to the Tram stop the day before our wine visit to check out the details and discovered that the timetable had changed slightly. The staff were very polite and sorted us out with a revised itinerary in just a few minutes. The following day we set off on the Blue Line, first by bus and then by tram. The efficiency was amazing. Each bus has a clock above the driver and it runs literally to the second. The staff are very informative and have a lovely joyful attitude to their work. Its so handy that you can purchase wine and leave it with the driver for collection later. The whole day was so relaxing and enjoyable, and that was not all down the consumption of copious glasses of wine. Whoever is behind the idea and execution of the Wine Tram should give themselves a big clap on the back. You have done an amazing job. The vineyards also were very efficient and welcoming. I won't highlight one over another because each one we visited was unique in its own way and very welcoming. Due to the unique terroir many of the grapes produce wines that are very different in taste to what we are used to in Europe, so I would recommend tasting a wide selection. We don't particularly like Chardonnay, especially if it is oaked, however, we tasted and bought one of the nicest white wines I have tasted in a long time made predominately from Chardonnay. - John
Awesome experience! Great way to discover the wineries. We will be back! - Vincent
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