Extensive roadworks in Franschhoek, Drakenstein, Simondium, and Klapmuts may cause delays. Please factor this into your travel plans to the Franschhoek Wine Tram. Service may be affected on your booking day.
A GIFT VOUCHER IS NOT A CONFIRMED BOOKING
The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
GIFT VOUCHER ARE TO BE REDEEMED 5 DAYS PRIOR TO ACTIVITY DATE, as the seats are subject to availability. On-the-day bookings cannot be accommodated.
HOW TO REDEEM YOUR VOUCHER
Please visit our website www.winetram.co.za.
Click on the BOOK NOW button.
Select the Colour Line and click Book Now.
Add the number of Adult & Child tickets required, and select a tour date.
Then select an available timeslot.
Read through all the information and move forward with your booking.
Click on the Book Now button. This will redirect you to the checkout page.
Check that you agree with the information provided and enter your details.
Below the ‘Enter your details’ section you will notice the following:
“If you have a voucher, enter the code below.”
Enter the booking/voucher ID that was provided to you.
This number should have the following format:
Consisting of numbers and letters: xxxx-xxxx . Click submit code.
If the voucher code is valid the value of the voucher will be deducted from
your total in terms of payment. Click to agree to the Terms & Conditions.
Should your total exceed the vouchers’ value the system will require
additional payment to be made via credit/debit card before making the booking.
If further payment is required add your card details and press Book and Pay.
The system will now send you your booking confirmation.
Please take note that the voucher is only valid for the colour line it is booked as.
Should you wish to book on an alternative line, please contact our offices to
make the booking for you.
Remember to attach your voucher or voucher ID to this request.
ADMIN OFFICE 021 300 0338 | info@winetram.co.za
Vouchers are to be redeemed at the value of their original purchase. Should any price increases occur, the user would be liable for the additional costs incurred.
Gift voucher to be used for the Hop-on Hop-off Experience.
Pre-bookings are required as space is subject to availability.
On-the-day bookings cannot be accommodated.
Hop-on Hop-off Booking, the voucher needs to be redeemed against a booking.
Thus the receiver is still required to make a booking upon receiving the voucher.
All wine tasting, lunch, and other activities at each stop.
Chauffer/Transfer – Note transfers are added at an additional cost to your booking.
Please take note that this is a booking for a gift voucher, this does not confirm a booking. The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
Please note all our tours are not wheelchair friendly as the vehicles are all safari-type vehicles. All clients travelling with us need to be mobile due to stairs in all vehicles as well as accessibility at the wine estates. Please contact our offices (info@winetram.co.za or 021 300 0338) for personalised options.
CANCELLATION POLICY :
GIFT VOUCHERS ARE NOT REFUNDABLE
VALIDITY POLICY:
Vouchers are valid for a period of 3 years from purchase. Take note that the voucher will only be valued at the purchase price.
If booking after any price increases have taken place, the difference would need to be settled upon booking.
Few experiences manage to so seamlessly blend leisure, cultural immersion, and operational excellence as the Franschhoek Wine Tram. As an executive accustomed to evaluating enterprises through the lenses of scale, sustainability, and stakeholder value, I was profoundly impressed by the way this experience elevates what could have been a simple mode of transport into a world-class showcase of design, service, and strategic vision. From the moment one steps aboard, the Wine Tram demonstrates a mastery of customer journey architecture. The cadence of stops, the precision of scheduling, and the effortless transitions between estates are orchestrated with the kind of operational discipline I typically associate with top-tier logistics providers. Yet the execution never feels mechanical; instead, it unfolds with a natural rhythm that amplifies the authenticity of the setting. Each estate visit is a carefully choreographed chapter in a broader narrative, one that celebrates South Africa's viticultural heritage while allowing every brand partner to shine. This is a textbook example of ecosystem strategy: independent entities collaborating under a unifying platform, creating value far greater than the sum of its parts. For any leader who thinks about brand partnerships, customer engagement, or cross-sector integration, this is inspiration in motion. Equally striking is the people dimension. Every interaction --- from conductors to estate hosts --- radiated warmth, knowledge, and genuine pride. This is not transactional service; it is discretionary effort, the hallmark of a strong organizational culture. That culture, in turn, translates into customer trust and loyalty --- assets that no balance sheet fully captures but that every CEO covets. The experience also underscores the power of differentiation in the experience economy. In a world where so much leisure is commoditized and digitally mediated, the Wine Tram offers something singular: a tactile, sensory journey that cannot be replicated virtually. It creates emotional stickiness, the kind of brand equity that endures far beyond the final glass poured. Personally, I found the journey to be not just enjoyable but restorative. It offered space for reflection, conversation, and creative thought --- precisely the conditions under which breakthrough ideas tend to surface. As leaders, we talk often about "stepping back to see the bigger picture." The Wine Tram delivers that opportunity, quite literally, with every panoramic view. In summary, the Franschhoek Wine Tram is nothing less than a masterclass in experience design: flawlessly executed, deeply human, and strategically differentiated. It is an asset not only to the Western Cape but also to the broader discourse on how to build brands, cultures, and customer journeys that resonate long after the moment has passed. - Hampus
What a wonderful experience! The staff was super helpful and friendly! They kept our wine save and it was so easy to collect. We will definitely visit the Tram again. Thank you for a very enjoyable day! - Gert
We had a very pleasant and enjoyable day - 7 of us. The staff were friendly and helpful. The tram/busses were always on schedule at every pick-up point. It is a very well-run system. Will definitely do it again. - Craig
This was our first time not having done it before, but it has always been on our radar screen having heard so much about it. We started late as we needed to travel from Cape Town and only did the Tram to two wine farms with a fantastic lunch which was a MUST for us. It was a most enjoyable day, and we promise to give it more time (including the Bus trip) when we are in Cape Town again. We live in Johannesburg. - johnathan
What a wonderful experience on the wine tram, the staff is very friendly and helpful. This is a must if you in the Franschoek valley or surround areas. - Eugene
© 2025 Tornado Tour Systems (Pty) Ltd ta Activitar.