Please note the Groot Drakenstein Tram is currently out of service (Navy and Orange Line). Guests may still book and enjoy the experience; transport between wine estates will be by bus until the tram resumes.
A GIFT VOUCHER IS NOT A CONFIRMED BOOKING
The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
GIFT VOUCHER ARE TO BE REDEEMED 5 DAYS PRIOR TO ACTIVITY DATE, as the seats are subject to availability. On-the-day bookings cannot be accommodated.
HOW TO REDEEM YOUR VOUCHER
Please visit our website www.winetram.co.za.
Click on the BOOK NOW button.
Select the Colour Line and click Book Now.
Add the number of Adult & Child tickets required, and select a tour date.
Then select an available timeslot.
Read through all the information and move forward with your booking.
Click on the Book Now button. This will redirect you to the checkout page.
Check that you agree with the information provided and enter your details.
Below the ‘Enter your details’ section you will notice the following:
“If you have a voucher, enter the code below.”
Enter the booking/voucher ID that was provided to you.
This number should have the following format:
Consisting of numbers and letters: xxxx-xxxx . Click submit code.
If the voucher code is valid the value of the voucher will be deducted from
your total in terms of payment. Click to agree to the Terms & Conditions.
Should your total exceed the vouchers’ value the system will require
additional payment to be made via credit/debit card before making the booking.
If further payment is required add your card details and press Book and Pay.
The system will now send you your booking confirmation.
Please take note that the voucher is only valid for the colour line it is booked as.
Should you wish to book on an alternative line, please contact our offices to
make the booking for you.
Remember to attach your voucher or voucher ID to this request.
ADMIN OFFICE 021 300 0338 | info@winetram.co.za
Vouchers are to be redeemed at the value of their original purchase. Should any price increases occur, the user would be liable for the additional costs incurred.
Gift voucher to be used for the Hop-on Hop-off Experience.
Pre-bookings are required as space is subject to availability.
On-the-day bookings cannot be accommodated.
Hop-on Hop-off Booking, the voucher needs to be redeemed against a booking.
Thus the receiver is still required to make a booking upon receiving the voucher.
All wine tasting, lunch, and other activities at each stop.
Chauffer/Transfer – Note transfers are added at an additional cost to your booking.
Please take note that this is a booking for a gift voucher, this does not confirm a booking. The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
Please note all our tours are not wheelchair friendly as the vehicles are all safari-type vehicles. All clients travelling with us need to be mobile due to stairs in all vehicles as well as accessibility at the wine estates. Please contact our offices (info@winetram.co.za or 021 300 0338) for personalised options.
CANCELLATION POLICY :
GIFT VOUCHERS ARE NOT REFUNDABLE
VALIDITY POLICY:
Vouchers are valid for a period of 3 years from purchase. Take note that the voucher will only be valued at the purchase price.
If booking after any price increases have taken place, the difference would need to be settled upon booking.
We loved our time on the pink line! Pigcasso was a huge hit as well as Grande Provence! We cannot wait to come back to visit! - Nathalie
Long story short, I'll be back a few times more. Thank you to the staff, they made my experience even better ? - Destiny
A large party of over 30 of us travelled the Pink Line Wine Tram together on Monday 23 February. We arrived in Franschhoek the previous day straight from our daughter's wedding in Elgin on Saturday 21 February. Firstly ,we would like to thank the Tram line staff. We had not all been able to pre book in advance on the 10.30 am bus first tram, but they were very helpful and accommodating in amending our tickets to enable as many of us to travel together. as possible. What an amazing experience! We first visited Dieu Donne to enjoy our first wine tasting - what a stunning location and the wines were excellent too! The staff coped very well with serving such a large group within the hour timeslot and also proved amenable to individual requirements. Our 2nd stop was at Chamonix. This was more of a squash for the size of our group and ended up as a rush to complete and pay for the wine tasting within the hour. With hindsight the Pigcasso estate may have been more suitable for the needs of our group which included several children. Lunch plans had to be altered due to the closure of Leopard's Leap restaurant, but Rickety Bridge rose to the occasion providing a separate eating space for us at very short notice. Advance food orders were sent ahead for as many of the party as possible. Although we did not have time for separate wine tasting, the food was wonderful and whilst there were a couple of delays, overall the estate which was already busy coped extremely well. Unfortunately, there was a hiccup over miscommunication regarding the timing of the shuttle buses back to the tram which left a number of us inadvertently stranded on a hot day with quite a wait for the next one. We then split up with some of the party visiting Grand Provence and Franschhoek Cellar. Excellent wine tastings were enjoyed at both estates. Overall, we had a most enjoyable day - especially once we had worked out precisely how the timetable worked. A suggestion for improvement would be to make clearer the interaction between the bus and actual tram on each line and where additional time needs to be factored in due to the shuttle from the tram to the estate. - Ray
The tram and bus service were absolutely fantastic. Very punctual with the schedule and a nice smooth ride between stops. The staff were very friendly and accommodating, and very informative when asked about the vineyards and surrounding area. - Greg
A great experience..well organised..we got to experience 5 of the estates and weren't disappointed with any of them. Great service, great pairings Met other people that had done more than one line. Would definitely recommend and definitely do again - Gina
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