A GIFT VOUCHER IS NOT A CONFIRMED BOOKING
The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
GIFT VOUCHER ARE TO BE REDEEMED 5 DAYS PRIOR TO ACTIVITY DATE, as the seats are subject to availability. On-the-day bookings cannot be accommodated.
HOW TO REDEEM YOUR VOUCHER
Please visit our website www.winetram.co.za.
Click on the BOOK NOW button.
Select the Colour Line and click Book Now.
Add the number of Adult & Child tickets required, and select a tour date.
Then select an available timeslot.
Read through all the information and move forward with your booking.
Click on the Book Now button. This will redirect you to the checkout page.
Check that you agree with the information provided and enter your details.
Below the ‘Enter your details’ section you will notice the following:
“If you have a voucher, enter the code below.”
Enter the booking/voucher ID that was provided to you.
This number should have the following format:
Consisting of numbers and letters: xxxx-xxxx . Click submit code.
If the voucher code is valid the value of the voucher will be deducted from
your total in terms of payment. Click to agree to the Terms & Conditions.
Should your total exceed the vouchers’ value the system will require
additional payment to be made via credit/debit card before making the booking.
If further payment is required add your card details and press Book and Pay.
The system will now send you your booking confirmation.
Please take note that the voucher is only valid for the colour line it is booked as.
Should you wish to book on an alternative line, please contact our offices to
make the booking for you.
Remember to attach your voucher or voucher ID to this request.
ADMIN OFFICE 021 300 0338 | info@winetram.co.za
Vouchers are to be redeemed at the value of their original purchase. Should any price increases occur, the user would be liable for the additional costs incurred.
Gift voucher to be used for the Hop-on Hop-off Experience.
Pre-bookings are required as space is subject to availability.
On-the-day bookings cannot be accommodated.
Hop-on Hop-off Booking, the voucher needs to be redeemed against a booking.
Thus the receiver is still required to make a booking upon receiving the voucher.
All wine tasting, lunch, and other activities at each stop.
Chauffer/Transfer – Note transfers are added at an additional cost to your booking.
Please take note that this is a booking for a gift voucher, this does not confirm a booking. The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
Please note all our tours are not wheelchair friendly as the vehicles are all safari-type vehicles. All clients travelling with us need to be mobile due to stairs in all vehicles as well as accessibility at the wine estates. Please contact our offices (info@winetram.co.za or 021 300 0338) for personalised options.
CANCELLATION POLICY :
GIFT VOUCHERS ARE NOT REFUNDABLE
VALIDITY POLICY:
Vouchers are valid for a period of 3 years from purchase. Take note that the voucher will only be valued at the purchase price.
If booking after any price increases have taken place, the difference would need to be settled upon booking.
The Wine Tram is a fun experience that provides hop on/hop off services. We took the orange line and it was such an easy ride. The tram comes every hour which is plenty of time to do a wine tasting at the stops you choose. It's a great option for those trying to see multiple wine farms in one day. - Jack
Had a great day out on the Wine Tram orange line in October. It's not yet peak season so got to enjoy the wineries without being too crowded and had fantastic weather. There is some roadwork going on in the area but it won't affect your day. We chose the Orange line to visit Babylonstoren, Bacco and Plaisir which was a nice mix of venue. Would definitely recommend the experience and would love to come back and try a few other lines in the future. It is definitely worth looking through the website information before you go - and understand the wine tram process in advance and plan out your day. The staff do explain it to you on the day, but pre-planning makes the day so much more enjoyable as we saw a few others being confused with the process. - Judith
What an amazing experience. This was so much fun, but even more important the staff were so friendly and helpful. The information about the upcoming frams were accurate and clearly communicated. I will definitely recommend this experience it was fantastic!! - Pierrette
We had an incredible time on the orange line. Every staff member we interacted with was kind, friendly, and helpful. I would absolutely recommend this to anyone. - Erin
Once again it was a great experience on the Tram! Great Staff and amazing wine farms! Will definitely be going back again and again! - Weán
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