NEED TRANSPORT TO THE FRANSCHHOEK WINE TRAM? Add a return transfer to your booking and enjoy a stress-free day in the Winelands.
A GIFT VOUCHER IS NOT A CONFIRMED BOOKING
The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
GIFT VOUCHER ARE TO BE REDEEMED 5 DAYS PRIOR TO ACTIVITY DATE, as the seats are subject to availability. On-the-day bookings cannot be accommodated.
HOW TO REDEEM YOUR VOUCHER
Please visit our website www.winetram.co.za.
Click on the BOOK NOW button.
Select the Colour Line and click Book Now.
Add the number of Adult & Child tickets required, and select a tour date.
Then select an available timeslot.
Read through all the information and move forward with your booking.
Click on the Book Now button. This will redirect you to the checkout page.
Check that you agree with the information provided and enter your details.
Below the ‘Enter your details’ section you will notice the following:
“If you have a voucher, enter the code below.”
Enter the booking/voucher ID that was provided to you.
This number should have the following format:
Consisting of numbers and letters: xxxx-xxxx . Click submit code.
If the voucher code is valid the value of the voucher will be deducted from
your total in terms of payment. Click to agree to the Terms & Conditions.
Should your total exceed the vouchers’ value the system will require
additional payment to be made via credit/debit card before making the booking.
If further payment is required add your card details and press Book and Pay.
The system will now send you your booking confirmation.
Please take note that the voucher is only valid for the colour line it is booked as.
Should you wish to book on an alternative line, please contact our offices to
make the booking for you.
Remember to attach your voucher or voucher ID to this request.
ADMIN OFFICE 021 300 0338 | info@winetram.co.za
Vouchers are to be redeemed at the value of their original purchase. Should any price increases occur, the user would be liable for the additional costs incurred.
Gift voucher to be used for the Hop-on Hop-off Experience.
Pre-bookings are required as space is subject to availability.
On-the-day bookings cannot be accommodated.
Hop-on Hop-off Booking, the voucher needs to be redeemed against a booking.
Thus the receiver is still required to make a booking upon receiving the voucher.
All wine tasting, lunch, and other activities at each stop.
Chauffer/Transfer – Note transfers are added at an additional cost to your booking.
Please take note that this is a booking for a gift voucher, this does not confirm a booking. The voucher would need to be redeemed during the process of making a booking upon which you or the receiver will select a date and make a booking online using the voucher as the payment method.
Please note all our tours are not wheelchair friendly as the vehicles are all safari-type vehicles. All clients travelling with us need to be mobile due to stairs in all vehicles as well as accessibility at the wine estates. Please contact our offices (info@winetram.co.za or 021 300 0338) for personalised options.
CANCELLATION POLICY :
GIFT VOUCHERS ARE NOT REFUNDABLE
VALIDITY POLICY:
Vouchers are valid for a period of 3 years from purchase. Take note that the voucher will only be valued at the purchase price.
If booking after any price increases have taken place, the difference would need to be settled upon booking.
Wine Tram Educational Experience Feedback Report Educational Visit: Orange Line Date: 24 June 2026 Participants: Grande Provence Front of House Team Overall Experience On behalf of the Grande Provence team, I would like to extend our sincere appreciation to the Wine Tram management for arranging this educational experience. The Orange Line itinerary provided an excellent opportunity to experience the diversity of Franschhoek's wine estates, hospitality standards, wine offerings, and guest experiences. The day was exceptionally well organised, and the transport between estates was smooth, comfortable, and punctual. The experience gave us valuable insight into different service styles, storytelling techniques, tasting presentations, and visitor engagement, all of which will help us improve our own guest experience. Estates Visited Fred n Lust Babylonstoren Bacco Plaisir de Merle Boschendal Each estate offered its own unique identity and atmosphere, making the journey both educational and enjoyable. Highlights Hospitality We experienced warm and professional welcomes from Wine Tram staff and each estate. Staff members were friendly, knowledgeable, and passionate about their products, creating memorable interactions throughout the day. Wine Knowledge The tastings were informative and well presented. It was valuable to learn about the different winemaking philosophies, grape varieties, and the stories behind each estate. Estate Diversity One of the greatest strengths of the Orange Line is that every stop offers something different, from modern wine experiences to historic estates, beautiful gardens, farm experiences, and exceptional architecture. This variety keeps the journey exciting for visitors. Organisation The timing between stops was well managed, allowing sufficient opportunity to enjoy each experience without feeling rushed. Learning Outcomes This educational trip has provided our team with valuable ideas that we can implement at Grande Provence, including: Enhancing storytelling during wine tastings. Creating stronger emotional connections with guests. Improving product knowledge. Observing different approaches to upselling experiences. Understanding how each estate communicates its unique identity and brand. Conclusion The educational experience exceeded our expectations and proved to be both informative and inspiring. It allowed us to experience Franschhoek from the perspective of our guests while learning from some of the valley's leading wine estates. We sincerely thank the Wine Tram management and all participating estates for their warm hospitality and professionalism. We look forward to participating in future educational experiences and continuing to strengthen the partnership between the Wine Tram and local hospitality teams. Kind regards, Alex Zinhanga Front of House Manager The Oak Restaurant Grande Provence Heritage Wine Estate - Grand
It was my favourite thing I did of my whole trip to the Cape. It was a pity that the tram was out of service and we could only use the tram for the last two estates. But overall it was still an amazing experience and definitely worth the money! I highly recommend to do it when you visit the Cape. Perfect for couples, friends and family!! - Melissa
Great time! Great service and value! - Katie
Wife and I had a great time. High energy on board and beautiful wineries. Very glad we did this. - Vincent
Lovely day, friendly service - Conrad
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